Tele-Health FAQ's

Is it safe?

YES! We have taken great care to ensure that we are using an encrypted, HIPAA-compliant platform. We also require that our therapist clicks to admit you into the Meeting Room, which prevents anyone else from joining our session.

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What do I do about privacy?

Most of our clients are able to conduct sessions at home, but we recognize that isn’t always possible, so we have found that some go outside and walk, go in their cars, and even sit on their decks. We do recommend that if you are inside, you place your phone or device by the closed door with a white noise app running (Sleepy Fan is a free one that we use), which helps greatly with insulating sound.

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What do I need to have an online session?

Just a strong internet signal is needed and access to the Thera-link website on you browser. We’ve heard of some clients with unlimited data who just use their phones for their session which is perfectly fine too.